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KMID : 1002520230170020039
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Korean Journal of Health Service Management
2023 Volume.17 No. 2 p.39 ~ p.52
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Effects of Job Esteem, Nursing Practice Environment, and Communication within Organizations on the Quality of Nursing Service of Hospital Nurses
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Park Mi-Hyang
Jeon Min-Kyung
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Abstract
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Objectives: This study attempted to identify the effects of job esteem, nursing practice environment, and communication within organizations on hospital nurses’ quality of nursing services.
Methods: The sample comprised 210 nurses from four general hospitals with 100-500 beds. Data were collected using self-directed questionnaires and analyzed using t-tests, Pearson’s correlation coefficients, and stepwise multiple regression.
Results: Job esteem, nursing practice environment, and communication within organizations were positively correlated with the quality of nursing services. Stepwise regression analysis identified job esteem (β=.533, p<.001) and communication within organizations (β=.280, p<.001) as factors affecting the quality of nursing services, with a total explanatory power of 58.0%.
Conclusions: To enhance the quality of nursing services for hospital nurses, it is necessary to develop and implement an education program that can strengthen communication within organizations and promote job esteem.
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KEYWORD
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Job Esteem, Nursing Practice Environment, Communication within Organizations, Quality of Nursing Service
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